At Firstmark Services, we leverage our decades of industry experience and understanding of the lender perspective to anticipate your needs and regularly exceed your expectations. Our constant drive to improve our services and enhance our technology, means quality solutions for our clients. A division of Nelnet, Firstmark Services prides itself on delivering exceptional customer service with the scale, support, and infrastructure of a publicly traded company.


With agency, lead generation, and contact center services, we can help you find your customers by targeting appropriate channels with tailored messages.

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Customer Service

At Firstmark Services, we have a passion for creating a positive end-user experience and doing what's right for our clients and their customers. We continually invest in people, technology, and telephony systems to make sure we deliver on that promise.

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Loan Servicing

Our loan servicing includes flexible and adaptive technology that is customizable for unique programs and consumer bases. The intuitive and scalable system allows for speed to market while maintaining excellent service.

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Portfolio Performance

You count on solid portfolio management for the health of your business. We work with your borrowers to help guide them on the page to financial wellness, while mitigating loan delinquency and default.

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Backup Servicing

As an investment-grade rated servicer, our ability to add value to lenders who access capital markets is substantial. We manage risk through strict compliance and a solution-oriented infrastructure.

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Why Firstmark Services?

We provide quality technology and services to our clients, enabling you to have the freedom and flexibility to best serve your customers.