Responsive, Seamless, and Personalized Solutions

Experience You Can Trust

  • Multiple types of clients, including state agencies, regional and national banks, secondary markets, and wealth management companies.
  • Since 1997, we have built strong partnerships and exceeded client expectations in managing the performance of private student loan and consumer loan portfolios.
  • Systems and technology are designed uniquely for loan servicing.
  • Continuously evolving to enhance the customer experience. In the coming months, customers will access our new innovative servicing platform through
  • An investment-grade rated servicer, providing evidence that risk will be effectively managed over the life of the serviced assets.
  • Part of a publicly traded company with scale, support, and infrastructure. Our latest public investor reports, referencing our current aggregate volume and number of customers can be found at

Firstmark Services is an operational division of Nelnet, Inc. (NYSE: NNI), headquartered in Lincoln, Nebraska. Formed in 1978, Nelnet has expanded from its core focus on student loans to become a diversified technology and educational solutions company.

To find out more, contact us:

Phone: 877.303.0533