Home > Solutions > Customer Service

Customer Service

Customer relationships are key to your business. At Firstmark Services, we treat your clients as our own. We continually invest in our people, technology, and telephony systems to deliver exceptional borrower experiences. Our customer service associates take pride in helping borrowers with any questions they have on their accounts, from general information to specific payment inquiries.

With our customer service, your borrowers can:

  • Reach us their way; our associates are available via telephone, email, and written correspondence
  • Get answers quickly, thanks to prompt turnaround time on emails and written correspondence
  • Feel secure, as our NIST- and FISMA-compliant infrastructure safeguards their personal information
  • Get expert service every call; we ensure quality by recording inbound calls through our contact centers and providing ongoing coaching for all associates