Firstmark Services Privacy Center
Effective Date: August 11, 2021
Continue reading below to learn about our privacy practices that apply to users of our website.
We are committed to providing a useful and enjoyable online experience. This policy explains our collection and use practices regarding consumer information, including how and what we share with our related companies and with unrelated entities. Protecting your privacy is important to Firstmark and our employees. We want you to understand what information we collect and how we use it.
This policy governs the privacy policies of this website only. Other divisions, affiliates, and subsidiaries of Firstmark Services list their privacy practices on their respective websites.
We do not sell personal information to third parties. All personal information collected is used by us or our affiliates to perform services, inform you of our products and services, comply with laws or carry out internal functions. If you are a California Resident and you would like to inquire about what type of personal information has been collected about you please email AskPrivacy@Nelnet.net.
If you become an inactive user, we will continue to adhere to the privacy policies and practices described in this policy.
We implement reasonable and appropriate physical, procedural, and electronic safeguards to protect your information.
To access information and send email via the website, you will need a browser that supports the use of Secure Sockets Layer. This encryption technology helps ensure the authenticity of your online sessions and secures data transmitted over the public Internet.
Firstmark Services takes careful steps to safeguard customer information. We restrict access to your personal and account information to employees who need to know the information to provide services or product offerings to you, and we regularly train our employees on privacy, information security, and their obligation to protect your information. We maintain reasonable and appropriate physical, electronic, and procedural safeguards to guard your Nonpublic Personal Information (NPI) and Personally Identifiable Information (PII), and we regularly test those safeguards to maintain the appropriate levels of protection.
You can help safeguard your NPI and PII by taking a few simple precautions. Protect your account numbers, passwords, and customer access numbers. Never disclose confidential information to unknown callers. You should always use a secure browser and current virus detection software, and never open email from unknown sources.
The website is not directed to children under age 13. We do not knowingly collect, maintain, or use PII from children under age 13. If a parent or guardian becomes aware that his or her child has provided us PII without their consent, he or she should contact us using the information in the “How to Contact Us” section. If we confirm we collected such information, we will take all reasonable measures to delete that information from our system as soon as possible.
We are not responsible for the collection and use of information by companies or individuals unaffiliated with us whose websites may contain links to our website, including vendors where you may shop. Please remember that when you use a link to go from our website to another website, our policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service are subject to that third party’s own rules and policies. Please note that when you shop with a vendor linked to the website, even though you may have started your visit with us, and even though our pages may still appear, your transactions are completed with a separate organization, not with us. In addition, you agree that we are not responsible, and we do not have control over any third parties that you authorize to access your user content. If you are using a third-party website or service, and you allow a third party access to your user content, you do so at your own risk. This policy does not apply to information we collect by other means (including offline) or from sources other than through the website and mobile app(s).
If you have any questions about this policy, please contact us by email or regular mail at the following address:
P.O. Box 82522
Lincoln, NE 68501-2522
If you have questions about your data, please contact:
Data Controller / Data Processor
Chief Compliance Officer
State Privacy Information
The California Consumer Protection Act (CCPA) provides California Residents with specific rights regarding their personal information. This section describes how we treat your personal information in light of the CCPA. As stated above we do not disclose nonpublic personal information about you to nonaffiliated third parties. We do not sell your personal information, and only use your personal information for the following reasons:
- Provide consumer services.
- Comply with the law.
- Carry out internal functions.
We do not sell personal information to third parties. All personal information collected is used by us or our affiliates to perform services, comply with laws or carry out internal functions. We will automatically manage accounts with California addresses as if the account holder has directed us not to share with non-affiliates unless it is for these purposes. If you are a California Resident and you would like to inquire about what type of personal information has been collected about you please email AskPrivacy@Nelnet.net.
We will not disclose nonpublic personal financial information about you other than as permitted by law unless you authorize us to make that disclosure. Your authorization must be in writing or, if you agree, in electronic form. If you wish to authorize us to disclose your nonpublic personal financial information to nonaffiliated third parties, you may notify us at the address found under the “How to Contact Us” section.
Privacy Information for European Union Residents
Effective Date: November 1, 2020
Striving to provide superior customer service, Firstmark Services places great emphasis on its customers and their privacy rights. In doing so, Firstmark Services will comply with European Union Privacy Directives, most notably the EU General Data Protection Regulation. By providing our services, we may from time to time collect, store, use, or process your personal data for legitimate business purposes, such as improving our products and services. Firstmark Services processing of your data is necessary for compliance with its contractual and legal obligations. Personal data means any identifier information, such as your name, social security number, identification number, location data, or other online identifiers and factors.
Although your data is generally stored within the United States, an international data transfer may occur if third-party, cloud-based storage companies that Firstmark Services employs use servers located outside the United States. Firstmark Services uses appropriate technical and organizational security measures including encryption of personal data and follows various industry standards and best practices to protect your personal data. Additionally, Firstmark Services requires its vendors and processors to abide by the European Union General Data Protection Regulation and to apply adequate security and technical safeguards. We will not transfer your data to or store your data in countries that have not been awarded an adequacy decision by the European Commission.
For general processing purposes, Firstmark Services will store your personal data for a period of seven years after your account(s) with Firstmark Services are closed or paid in full. However, Firstmark Services may retain such information for longer periods where legally required to do so based on its contract or other legal obligations.
You have the right to withdraw consent for processing at any time. Further, you have the right to request access to and rectification, restriction, or erasure of your personal data. Firstmark Services will afford you these rights, but it may not be able to do so where the processing is based on its contractual obligations, based on other legitimate interests, or carried out in the public interest. Along with these rights, if you believe that your data has been mishandled in violation of a privacy directive, you have the right to lodge a complaint with the relevant supervisory authority. If you have questions or concerns about our data processing practices, please address such inquiries to our Data Protection Officer.
Personal Information Protection Law
Striving to provide superior customer service, Firstmark Services, Inc. (“Firstmark”, “we”, “our”, or “us”) places great emphasis on its customers and their privacy rights. In doing so, Firstmark Services will comply with The People’s Republic of China’s (PRC) Personal Information Protection Law (PIPL).
This notice applies to a person or data subject, meaning a natural person, not a corporation, partnership, or other legal entity whose information Firstmark Services either handles from within the borders of the PRC; or you are physically present within the borders of the PRC and we process your information outside of the borders of the PRC to provide you with goods or services or to analyze or assess your activities.
How We Use Your Information
Categories of Information
By providing our services, we may from time to time collect, store, use or process your personal information for legitimate business purposes, such as improving our products and services. Firstmark Services collects the following categories of personal information:
- Your first and last name
- Your home address
- Your home or work telephone number
- Your birth date
- Your email address
“Personal information” is defined as information related to identified or identifiable natural persons recorded by electronic or other means, excluding the information processed anonymously.
“Sensitive Personal Information” is defined as personal information that, once leaked or illegally used, may easily infringe the dignity of a natural person or cause harm to personal safety and property security, such as biometric identification information, religious beliefs, specifically designated status, medical health information, financial accounts, information on individuals’ whereabouts, as well as personal information of minors under the age of 14.
Uses of Information
With your consent, Firstmark Services may use your personal information and aggregate it with information collected from other users to attempt to provide you with a better experience, improve the quality and value of the services, and analyze and understand how our website and services are used. We may also use the combined information without aggregating it to serve you specifically, for instance, to deliver a product to you according to your preferences or restrictions.
If you supply us with your email address, we may let you know by email about other products and services and product enhancements that may be of interest to you. You will have the opportunity to tell us you do not want to receive future messages with each message you receive. If you email a question or comment to us, we will use your email address to reply to you and we will temporarily store your email address, your message, and our reply for quality assurance or to satisfy applicable laws and regulations. When we collect your email address this way, we will not use it for marketing our products and services unless you have given us permission.
Firstmark Services will only use your personal information for the purpose for which it was collected and will only use the information when necessary in accordance with that purpose. We will only use your personal information on the following legal bases:
- With your consent.
- Where it is necessary to conclude or perform a contract.
- Where it is necessary to perform statutory responsibilities or statutory obligations.
If Firstmark Services is required to process your Sensitive Personal Information, we will request your separate consent unless another legal basis for processing exists.
What We Share
Firstmark Services does not sell personal information to third parties. All personal information collected is used by us or our affiliates to perform services, comply with laws or carry out internal functions.
We may share your information with companies that are affiliated with us, such as our direct or indirect subsidiaries or parent or sister companies. As we continue to develop our business, we may buy or sell companies, subsidiaries, or business units. Your personal information may be included as an asset in connection with mergers, acquisitions, reorganizations, or sales of assets including in the event of bankruptcy.
Sometimes the law or other circumstances also require that we disclose personal information about you to nonaffiliated third parties. Some examples are: when you ask or permit us to do so; in response to subpoenas or court orders; when we suspect fraud or criminal activity; to protect our property and rights or those of a third party; to protect the safety of the public or any person; or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical, or legally actionable activity.
How to Exercise Your Rights
To exercise your rights with Firstmark Services, except the right to file a lawsuit in a court of competent jurisdiction, you may submit your request to Customer Service, either through email, mail, or telephone; or by contacting your lender. You may request access to or deletion of your information by contacting AskPrivacy@nelnet.net.
Personal Information Processing Entity:
- Contact Your Lender
- Firstmark Services, Inc.
Chief Compliance Officer
- Firstmark Services
121 South 13th Street, Suite 301
Lincoln, NE 68508
You will be asked to identify yourself and authenticate your identity, what information you are concerned about, and what right(s) you are exercising.
Firstmark Services will respond to your request in accordance with applicable laws and regulations and existing policies and procedures.
Although your data is generally stored within the United States, an international data transfer may occur if third party, cloud-based storage companies that Firstmark Services employs use servers located outside the United States. We use appropriate technical and organizational security measures including encryption of personal data and follows various industry standards and best practices to protect your personal data. Additionally, we require our vendors and processors to abide by PIPL and apply adequate security and technical safeguards.