Contact Us
With Firstmark Services’ proven experience, financial strength, servicing expertise, and scale, you can be sure that we will be there when you need us.
Borrowers:
FirstmarkServices.com: When you log in to your FirstmarkServices.com account, you can make payments, check your balance, opt in to paper statements, sign up for auto debit, and explore other information related to your loan.
Phone: 888.538.7378 (7 a.m. – 8 p.m. (Central) Monday – Friday)
Mail:
- Payments: Firstmark Services, P.O. Box 2977, Omaha, NE 68103-2977
- Correspondence: Firstmark Services, P.O. Box 82522, Lincoln, NE 68501-2522
Fax: 866.258.9222
Firstmark.MyLoanManager.com customers with a 10-digit account number:
When you log in to your Firstmark.MyLoanManager.com account, you can make payments, check your balance, sign up for auto debit, and explore other information related to your loan.
Phone: 844.649.2917 (7 a.m. – 8 p.m. (Central) Monday – Friday)
Mail:
- Payments: Firstmark Services, P.O. Box 2595, Omaha, NE 68103
- Correspondence: Firstmark Services, P.O. Box 82546, Lincoln, NE 68501-2532
To learn more about how Firstmark Services can help your business, contact us:
Financial Aid Professionals & Financial Institutions:
Phone: 888.756.0075 (7 a.m. – 4 p.m. (Central) Monday – Friday)
Mail: Firstmark Services P.O. Box 82522 Lincoln, NE 68501-2522
Fax: 800.451.2528
Financial Aid Professionals: Schools@FirstmarkServices.com
Financial Institutions: FirstmarkInfo@FirstmarkServices.com